ACORN London region

ACORN members at Exbury house have been waiting on an entry ramp for too long, stopping us from safely entering their own homes. We’re sick and tired of poor maintenance and repairs taking too long to complete.

In Exbury house we have parents of young children, disabled people, cyclists, elderly people and more and many of us have expressed feeling "trapped" in our homes due to the lack of safe access via a ramp. We’re fed p of waiting for maintenance and proper care when we all pay our service charge.

Hackney council have a duty to ensure the housing they provide is safe and residents should not have to wait this long for works to be carried out!

While we acknowledge the Council's efforts following the ACORN Hackney protest on June 17th, including the cleaning 'walk around', communications via letters and text messages, and the repair of both lifts, we still have serious concerns about the condition and maintenance of the blocks and the wider estate.

Send an email to Mayor Woodley and Cabinet Member for Housing Cllr McKenzie, to demand the following

Commit to monthly maintenance of the lifts in Exbury House
Provide a clear timeframe for building the accessibility ramp at Exbury House
Schedule a meeting with Mayor Woodley and Rickardo Hyatt within a month to discuss these issues and implementation of solutions

ACORN members at Exbury house have been waiting on an entry ramp for too long, stopping us from safely entering their own homes. We’re sick and tired of poor maintenance and repairs taking too long to complete.

In Exbury house we have parents of young children, disabled people, cyclists, elderly people and more and many of us have expressed feeling "trapped" in our homes due to the lack of safe access via a ramp. We’re fed p of waiting for maintenance and proper care when we all pay our service charge.

Hackney council have a duty to ensure the housing they provide is safe and residents should not have to wait this long for works to be carried out!

While we acknowledge the Council's efforts following the ACORN Hackney protest on June 17th, including the cleaning 'walk around', communications via letters and text messages, and the repair of both lifts, we still have serious concerns about the condition and maintenance of the blocks and the wider estate.

Send an email to Mayor Woodley and Cabinet Member for Housing Cllr McKenzie, to demand the following

Commit to monthly maintenance of the lifts in Exbury House
Provide a clear timeframe for building the accessibility ramp at Exbury House
Schedule a meeting with Mayor Woodley and Rickardo Hyatt within a month to discuss these issues and implementation of solutions

Exbury House want Answers! Email Hackney Mayor Caroline Woodley

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Dear Mayor Woodley and Cabinet Member for Housing Cllr McKenzie,

I am writing to you about ongoing concerns about repairs and maintenance on the Frampton Park Estate, particularly at Exbury House.

While we acknowledge the Council's efforts following the ACORN Hackney protest on June 17th, including the cleaning 'walk around', communications via letters and text messages, and the repair of both lifts, we still have serious concerns about the condition and maintenance of the blocks and the wider estate.

Hackney Council's Obligations:

Provide safe, warm, and secure shelter
Maintain good condition of property interiors and exteriors
Make reasonable adjustments for those with disabilities (Equality Act 2010)

Current Issues:

Maintenance and Accessibility
Frequent lift breakdowns in several blocks, including Exbury House
Lack of timely repairs, affecting residents with accessibility needs
Incomplete accessibility ramp outside Exbury House

We demand the following actions:

Commit to monthly maintenance of the lifts in Exbury House
Provide a clear timeframe for building the accessibility ramp at Exbury House
Schedule a meeting with Mayor Woodley and Rickardo Hyatt within a month to discuss these issues and implementation of solutions

Additional Information Requested:

When and how will a full assessment of the lifts be carried out?
How will the findings be communicated to residents?
What are the potential problems delaying progress on the ramp construction?

Please respond to our union ACORN at hackney@acorntheunion.org.uk by Wednesday 18th September with a clear response to these requests.

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