Justice for Lizz and Roxy!

Lizz and Roxy first reported a broken lock on their door last October. Their landlord, Chris Jones, did not action any repairs until the end of February.This meant they had huge heating bills requiring them to take out payday loans, it meant they were left with an insecure home in an area prone to breakins, and it meant that their existing mental and physical health problems, including arthiritis and severe anxiety, were exacerbated.

Chris Jones does not contest that he waited until February to fix this issue, but estate agent Regan and Hallworth still continue to do business with him, promoting him as a good landlord who people should do business with.

This is unnaceptable. We're demanding Regan and Halworth stop doing business with Chris Jones immediately.

Lizz and Roxy first reported a broken lock on their door last October. Their landlord, Chris Jones, did not action any repairs until the end of February.This meant they had huge heating bills requiring them to take out payday loans, it meant they were left with an insecure home in an area prone to breakins, and it meant that their existing mental and physical health problems, including arthiritis and severe anxiety, were exacerbated.

Chris Jones does not contest that he waited until February to fix this issue, but estate agent Regan and Hallworth still continue to do business with him, promoting him as a good landlord who people should do business with.

This is unnaceptable. We're demanding Regan and Halworth stop doing business with Chris Jones immediately.

Email Regan and Hallworth

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Dear Lee

I write on behalf of Lizz Brady and Roxy Ball who are represented by ACORN. As
previous tenants of your property, 9 Seascale Crescent, they have drawn to our attention
issues concerning the condition and maintenance of their home during the last months
of their tenancy.
As a landlord you have an obligation to provide shelter which is safe, warm and secure.
We believe that certain issues in the property were in breach of not only their tenancy
agreement but also their statutory rights under the Landlord and Tenant Act (1985). Your
previous tenants and our members have informed us that, despite their numerous efforts
to communicate the required repairs, the following issue was not dealt with:-
 In October 2023, Miss Brady reported that the lock to the property's back door was
broken. Despite frequent requests from Miss Brady, you failed to provide any remedy to
this issue. Not only did this leave two women in an insecure property in an area with
frequent break ins, but it also meant that the door could not be properly closed, which in
turn meant that the house was never properly heated. As well as vastly increasing the
heating bills for the property (forcing Miss Ball and Miss Brady to take out payday loans
in order to cover the costs), it also exacerbated Miss Ball’s arthritis over the winter,
leading to increased pain and discomfort, and increased Miss Brady’s mental health
conditions with added anxieties about the safety of the living conditions.

Despite this issue being raised in October, the landlord Chris Jones did not action any repairs until February.

Under section 11 of the Landlord and Tenant Act (1985), you are required by law to
provide a home that is safe, warm, secure and in good repair. During the five month
period following October 2023, this legal duty was not upheld by Mr Jones, leading to severe physical, financial and mental stress being placed on Miss Ball and Miss Brady.
As a landlord you are obligated by law to maintain in good condition the interior and
exterior of the property, as well as access points and all gas, water and electric
Installations.

Despite failing to uphold this duty, Mr Jones continues as a customer of Regan and Halworth

We are seeking the following:-
1. For Regan and Hallworth to immediately stop doing business with Chris Jones. 
2. An apology to be made to Miss Ball and Miss Brady for their negative experiences.
I hope that this letter clarifies the situation and that it can be resolved in a timely manner.
If you wish to contact me at any time, please feel free to do so but in the first instance
you should direct your response to the tenants.
Yours Sincerely,

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